How do I reinstall my dialer software?

This is for situations where you can dial on to the Internet but your applications (Internet Explorer and Outlook Express for example) will not run. That usually indicates that your tcp/ip stack (which is part of your dialer) is corrupted.

In the course of operating your computer, the dial-up networking file can sometimes be damaged without reporting that a problem has occurred. Reinstalling the Dial-Up Networking code from the CD-ROM will often solve the problem. Here’s how to perform that reinstallation:

1. Make sure you have your Windows 95/98 CD-ROM handy [It  may be labeled “recovery CD”.] Before we remove the Dial-up Networking software we must reload it from that CD.

2. Click on the Start button, then select Settings and Control Panel.

3. Double-click on Add/Remove Programs.

4. Click on the Windows Setup tab.

5. Double-click on Communications.

6. In the Components window, Dial-Up Networking should be checked. You will need to remove it and then install it again.

7. To remove it, uncheck the box, then click on the OK button at the bottom of the window.

8. Click on the OK button on the Properties window and you will be back to your Control Panel window. Your computer may wish to reboot.

9. You have uninstalled dial-up networking. The next step is to install it again on your computer.

10. Repeat the steps above, but enable the check mark to the left of “Dial-Up Networking.”

11. When you click on the OK buttons you may be prompted to insert your Windows 95/98 CD-ROM. This will reinstall the Dial-Up Networking code. Your computer will need to be rebooted for the changes to work. This reinstallation will often solve problems when all the settings are correct.

12. If you then get a message that states “cannot find a compatible set of network protocols” you need to do the following.

13. Click on the Start button, then click  Settings and the Control Panel.

14. Double-click on Network. Then click on the Add button.

15. Double-click on Protocol then double-click on Microsoft.

16. Select TCP/IP and then click on Add. Click OK and your PC will reboot.

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