Billing

Internet Billing & Collection Policy

Adopted 11/15/95
Amended 11/14/96, 3/20/97, 8/18/98

I. OBJECTIVE

To establish the procedure to be followed for billing of Internet services and for collection of such accounts.

II. POLICY

A. Bills are issued on the 1st of the month listing charges for the current month's Internet charges and are due upon receipt.

B. Bills which have not been paid are considered past due as of the 25th of the month.

C. Past due notices are sent on the 1st of the following month to all accounts with past due balances. THE PAST DUE AMOUNT AND THE CURRENT AMOUNT MUST BE PAID IN FULL by the 25th of that month or service will be disconnected.

D. Accounts which are disconnected for non-payment and are not paid by the 1st of the next month, must pay a $20 reconnect charge in addition to any amount owed to Red River Telephone before the service is reconnected.

E. Customers who have not made payment arrangements on an account which has been disconnected and is not paid by the 15th of the next month, will be submitted to the local collection bureau.

F. Red River Telephone reserves the right to require a deposit equal to two (2) months service before supplying Internet service.

G. Checks returned for non-sufficient funds will incur a $15 service charge. Payments to replace an NSF check must be made in form of money order, cash, or cashier’s check, within 10 business days or Internet access will be disconnected.

H. Red River Telephone reserves the right to refuse service to any customer with excessive usage, and account may be disconnected pending an explanation and/or verification from the customer.

III. RESPONSIBILITY

It shall be the responsibility of the General Manager to administer this policy as established by the Board. It shall be the responsibility of the Board of Directors to authorize the necessary revisions when appropriate.

E.A. Pedersen, Secretary

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