How can I get phone support?

Free Internet startup support includes:

• Configuring your dialer so you can use your name and password to dial into the Internet.
• Configuring your browser program to connect through your dial to the Internet and reach web sites of your choice.
• Configuring your mail addresses to let you send and receive e-mail on the Internet.
• We do not currently offer connection support for the platforms listed below. Users of these systems will need to be self-supporting with regard to technical assistance:
  • Windows 3.x
  • Macintosh Performa and earlier Macintosh PCs
  • Linux Operating System
  • OS/2 Operating System

Free Internet startup support does not include:

• Troubleshooting problems within your operating system (such as Windows 95, Windows 3.x, Macintosh 8) or your network
• Training you to use the software features built into your browser (like Microsoft Explorer, Netscape Navigator or chameleon Web sampler).
• Training you to use the software features of your e-mail program (like Internet Mail, Outlook Express, Netscape Mail, Outlook, Exchange, or Eudora).
• Diagnosing computer hardware problems.

• Call our local Internet startup help desk: (7:30 a.m. - 4:00 p.m. Monday - Friday)
• 937-5025 = Barnesville, Rollag & Hawley customers
  538-5025 = Wyndmere, Hankinson, Lidgerwood customers
  545-5025 = Great Bend customers
  474-5025 = Fairmount customers
  553-5025 = All other customers
• If you cannot call us weekdays between 7:30 a.m. and 4:00 p.m., call us and we will make arrangements for you to connect with phone support.

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© 2001-2004 Red River Telephone & Telecom                      Last Modified  10/18/2007       Questions? Suggestions? Contact our Webmasters@rrt.net