You can use Conference Calling for business meetings, training, also family and social functions, such as planning class reunions, weddings or church meetings.
Conference Calling highlights:
No set up fees
Large capacity - connect up to 40 people on each call
No reservations needed - virtual meeting room open all day, every day
Just 20¢ per minute per participant
Sign up today! Call 553-8309 or 1-866-553-8309 toll-free.
$1.00 PER MONTH
If you're on the phone and someone else is trying to reach you, Call Waiting will alert you with a "beep." You can put the first person on hold while you answer the second call; and, you can switch back to the first call when you're through. Then, you can continue talking-even if you're waiting for another important call.
Here's how your Call Waiting feature alerts you...
When you're on the phone, a "beep" tells you a second call is waiting. Only you hear this tone.
If you don't answer the second call within 10 seconds, another "beep" reminds you it's there.
The second caller hears only the normal ringing tone.
To answer the second call...
Depress the switchhook* for about one second to place your first call on hold.
You are automatically connected with the second caller.
To alternate between calls...
Depress the switchhook for about one second to alternate between calls.
Each of your conversations is private and cannot be heard by the other caller.
To end either call...
Simply hang up.
Your telephone will ring
When you answer it, you'll be connected with the other caller. The call you discontinued will no longer be on the line.
*The switchhook is that round, flat, square, or whatever-shaped button the handset pushes down when you hang up the phone. Your phone is "off the hook" when that button is up.
CANCEL CALL WAITING (outgoing calls only)
To access this feature...
Touchtone Phone (dial *70) you will hear a double splash tone, then you can dial your call. When you hang up after your call, Call Waiting will be activated again.
Rotary phone (dial 1170) wait! when dial tone returns you may proceed
with your call.
$1.00 PER MONTH
Call Forwarding lets you transfer your incoming calls to another number. It's great for the business person who wants to catch after-hours calls at home, or for anyone who doesn't want to miss an important call.
To forward your calls...
Lift the handset and listen for the dial tone.
Dial *72 (on rotary dial phones, dial 1172).
Again, listen for the dial tone.
Now, dial the number where you want your calls to be forwarded. (You can use Speed Calling codes if you have this feature.)
You know your Call Forwarding feature is in effect when someone answers at the forwarding number.
If there is no answer at the forwarding number, or if the line is busy, hang up and repeat the steps above. If you do so within two minutes, you'll hear two "beeps," meaning your Call Forwarding feature is now working.
Once you've activated Call Forwarding, your phone will make one short ring each time a call is forwarded. You can still make outgoing calls from this phone.
If you wish to change the number to which your calls are being transferred, just deactivate Call Forwarding (see below), then follow the steps above to forward your calls to the new number.
To deactivate Call Forwarding...
Lift the handset and listen for the dial tone.
Dial *73 (on rotary dial phones, dial 1173).
Listen for two beeps. The Call Forwarding feature is no longer in effect, and calls will ring on your phone.
$1.00 PER MONTH
Now, you can turn an everyday phone conversation into an efficient, three-way conference call.
To add a third person to your call...
First, depress the switchhook* for about one second. This will place the person you're talking with on hold.
Listen for the dial tone. Then, dial the third person you want to join into the conversation. (You can use Speed Calling codes if you have this feature.)
When the third person answers, you can talk privately with this person before making the call a three-way conversation.
To make the call a three-way conversation, depress the switchhook for about one second to add the person you have on hold. Your three-way call is now underway.
If for some reason the call to the third person is not completed, or you decide not to add the third party to the call (for example, the person you want to talk with happens not to be in), depress the switchhook twice to resume your conversation with the person on hold.
To disconnect the third person...
Press the switchhook for about one second. You'll
now have only the original party on the line.
-or
If either of the other two people hangs up, you can continue talking with the remaining party.
To disconnect completely...
Simply hang up
*The switchhook is that round, flat, square, or whatever shaped
button the handset pushes down when you hang up the phone. Your phone is
"off the hook" when that button is up.
SPEED CALLING
Now you can reach emergency numbers or those you call frequently by dialing only one or two digits-even for long distance numbers.
You can select either a short list of eight telephone numbers
(Speed Calling 8) or a long list of 30 telephone numbers (Speed Calling 30). If
you have opted for Speed Calling 8, but want to be able to speed dial more
numbers, just call and let us know. We'll change your service to Speed Calling
30 quickly.
$1.00 PER MONTH
To enter or change your speed Calling 8 list...
Lift the handset and listen for the dial tone.
Dial *74 (on rotary dial phones, dial 1174).
Listen for the dial tone.
Dial one of the eight one-digit speed codes (2 through 9).
Then, dial the number you wish to speed call. (For long distance entries, remember to include the 1 and the area code.)
Press the # button (on rotary dial phones, omit this step and wait four seconds).
Listen for the two "beeps" which indicate that your number has been entered. Then hang up.
You can now continue entering the other numbers on your list by repeating the procedure, or you can enter them later. If you like, you can keep track of your speed codes on the Speed Calling 8 Reference List below.
To use your Speed Calling feature...
Lift the handset and listen for the dial tone.
Dial the appropriate one-digit speed code (2 through 9).
Press the # button (on a rotary dial phone, omit this step and wait four seconds).
Your call will now be dialed automatically.
$2.00 PER MONTH
To enter or change your Speed Calling 30 list...
Lift the handset and listen for the dial tone.
Dial *75 (on rotary dial phones, dial 1175).
Listen for the dial tone.
Dial one of the 30 two-digit speed codes (20 through 49).
Then, dial the number you wish to speed call. (For long distance entries, remember to enter the 1 and the area code).
Press the # button (on rotary dial phones, omit this step and wait four seconds).
Listen for the two "beeps" which indicate that your number has been entered. Then hang up.
You can now continue entering the other numbers on your list by repeating the procedure, or you can enter them one at a time later. If you like, you can keep track of your speed codes on the Speed Calling 30 Reference List below.
To use your Speed Calling feature...
Lift the handset and listen for the dial tone.
Dial the appropriate two-digit speed code (20 through 49).
Press the # button (on rotary dial phones, omit this step and wait four seconds).
Your call will now be dialed automatically.
TEEN SERVICE (DISTINCTIVE RINGING)
$5.00 PER MONTH
With Teen Service, you can have two directory numbers assigned to a single line without installing a second line. Calls that are placed to your primary number are identified by normal ringing. Calls placed to your secondary or "Teen" line are identified by distinctive ringing.
When you subscribe to Call Waiting, a distinctive Call Waiting tone will be heard when a call is placed to the "Teen" line.
When you subscribe to Call Forwarding, you can choose to
forward only calls placed to your primary telephone number, or forward calls to
both the primary telephone number and the "Teen" telephone number.
CALL FORWARDING - REMOTE ACCESS
$3.00 PER MONTH
Call Forwarding - Remote Access gives you the ability to activate or de-activate Call Forwarding on your telephone from anywhere.
To activate Call Forwarding from a remote location, simply dial the access number for your area. You will receive a ringback tone, followed by a special dial tone. At this time, dial your 7 digit home telephone number, and your Personal ID Number (PIN). After waiting about four seconds (or by dialing # from a touch tone phone), special dial tone is returned. At this time you can either activate or de-activate Call Forwarding.
To forward your calls...
Dial *72 or (on a rotary phone, dial 1172).
Listen for dial tone.
Dial the number where you want your calls to be forwarded.
You will then hear two "beeps", meaning your calls are now being forwarded.
To de-activate Call Forwarding...
Dial *73 or (on a rotary phone, dial 1173).
Listen for two "beeps", your calls are no longer being
forwarded.
CALL FORWARDING – DON'T ANSWER
$1.50 PER MONTH
With this feature, your calls are forwarded to the number you designate when your line is not being answered. You designate how many rings are received before the call is forwarded.
To activate Call Forwarding - Don't Answer...
Lift the handset and listen for the dial tone.
Dial *92, listen for a second dial tone, dial the number of rings (2-9) you want to receive before the call is forwarded, then dial the number you want the calls forwarded to.
When the party answers, your forwarding is activated. If there is no answer, simply repeat the process within two minutes and you will hear a confirmation tone after you dial the number you want the calls forwarded to.
To deactivate Call Forwarding - Don't Answer...
Lift the handset and listen for dial tone.
Dial *93, listen for 2 beeps that indicate the feature is
deactivated.
$1.50 PER MONTH
With this feature, your calls are forwarded to the number you designate when your line is busy.
To activate Call Forwarding - Busy Line...
Lift the handset and listen for the dial tone.
Dial *90, listen for a second dial tone, then dial the number you want the calls forwarded to.
When the party answers, your forwarding is activated. If there is no answer, simply repeat the process within two minutes and you will hear a confirmation tone after you dial the number you want the calls forwarded to.
To deactivate Call Forwarding - Busy Line...
Lift the handset and listen for the dial tone.
Dial *91, listen for 2 beeps that indicate the feature is
deactivated.
CALL FORWARDING - FIXED DESTINATION
$2.00 PER MONTH
With this feature, the number you want your calls forwarded to is permanently assigned by your local telephone company . This eliminates the need for you to enter the forward to telephone number when activating call forwarding.
To activate Call Forwarding - Fixed Destination...
Lift the handset and listen for the dial tone.
Dial *68
When you hear a confirmation tone, Call Forwarding is activated.
To deactivate Call Forwarding - Fixed Destination...
Lift the handset and listen for the dial tone.
Dial *88, listen for 2 beeps that indicate the feature is
deactivated.
$2.00 PER MONTH
The Call Transfer feature allows you to transfer a call to another directory number and then drop out of the call, leaving the users connected. With this feature, you are also subscribed to Three-Way Calling.
To Transfer a call already in progress:
Depress the switchhook, or flash button, for 1 second. This will place the person you are talking to on hold.
Listen for dial tone. Then, dial the directory number you want to transfer the call to. You can use speed call codes if you have the Speed Call feature.
At this point you can hang up and the parties are connected. Or,
you can wait until the second party answers and then hang up. If you momentarily
depress the switchhook or flash button, you could perform a 3-way conference, as
described in Three-Way Calling.
CALLER ID - BLOCKING INFORMATION
Your name and the phone number you are using is currently being transmitted and may be displayed and stored each time you call someone who has subscribed to the caller ID features. This will occur even if the number from which you are calling is unlisted and/or nonpublished and even if the call is not answered. Persons who want to use the Caller ID features will need to buy a display unit that attaches to their phone, or a phone with a built-in screen on which information is shown. This equipment is not required to use the other CLASS features offered. You must contact Red River Telephone and Red River Telecom. to subscribe to the service.
Calling Name and Number Delivery, Blocking, Unblocking, and Call Trace may not work when calling from some payphone lines, PBX, Key, or Centrex systems. If this is the case, the caller will hear a recording or a special tone.
Blocking Options. The Choice is Yours
Because there may be occasions when you want to call without having your name and telephone number displayed, the Telephone Office is offering two blocking options:
If you wish to make a call without revealing your name and telephone number to the user of Caller ID service, simply dial *67 (or 1167 on rotary phones) before you dial the telephone number you are calling. This will prevent the name and telephone number information from being released on that call only. There is no need to request this service - it is available on your line now. There is no charge for per call blocking.
Line Blocking will prevent your name and number from being displayed on all calls made from your line. Instead, the word "Private" or "Anonymous" will be displayed if you are calling someone who has Caller ID. If you select Line Blocking, you can cancel the blocking feature by lifting handset, listening for dial tone and dialing *82 (1182 from rotary phones). Your line is then unblocked FOR THE NEXT CALL ONLY. The line is immediately reblocked upon the completion of your call.
Line Blocking is available now to residential customers, law enforcement agencies, battered persons shelters and certain other agencies. Other business customers wanting Line Blocking must demonstrate in writing that disclosure of the calling name and number could endanger the caller, other persons or property. There is no monthly charge for Line Blocking.
In order to test whether line blocking is operating, you may call our headquarters by dialing 811 during normal business hours.
The Caller ID information is being transmitted on long
distance calls and local calls.
CALL TRACE *57 (Or 1157 from rotary phones)
Harassing or obscene calls are serious business. If you receive this type of call and you feel you need assistance from the police, Call Trace can help. To trace a harassing or obscene call, hang up after the harassing call, pick up the receiver again and press *57 immediately. A recording will prompt you to trace the call, and will confirm that the call has been traced. Upon a successful trace, the telephone number of the line used by the caller will be recorded at the Telephone Company's central offices. Call Trace will work whether or not the call was blocked.
If it is a life threatening situation, or if you think otherwise appropriate, you may contact the local law enforcement agency or the telephone office after tracing the call. Under no circumstances will you be given the name or telephone number of the person who had placed the harassing phone call to you.
You do not need to sign up for Call Trace. This option will be provided automatically on your phone line. It will always be there when you need it. You will be charged $1.00 per successful trace. If you request that the Call Trace Information be released to the local law enforcement agency, the fee will be waived.
Questions regarding Call Trace Procedures should be
directed to our office.
SELECTIVE CALL ACCEPTANCE – CODE *64
Monthly Rate: $1.50 for 32 numbers
Allows you to create a list of telephone numbers from
which you are willing to accept calls. Calls from phone numbers not contained on
your list are sent to an announcement that informs the caller that you are not
receiving calls at this time. This screening feature will work on blocked calls.
SELECTIVE CALL FORWARDING – CODE *63
Monthly Rate: $1.50 for 32 numbers
Allows you to create a list of telephone numbers that are
to be forwarded when they call for you. When you activate this service, and a
call is received from a phone number that is on your list, the call is
forwarded. All other calls will ring your phone in the normal fashion. This
screening feature will work on blocked calls.
Monthly Rate: $1.50
Allows you to dial a code to have your phone continuously
attempt to redial a busy number that you've tried to call. This feature is
active for a maximum of 30 minutes. You may still make and receive other calls.
When the line is free, you will be alerted with a distinctive ring, and the call
will automatically be made.
to deactivate *89
Monthly Rate: $1.50
Allows you to return the call you just missed. By dialing *69 this feature will tell you the last number that called. Either make a note of the number to call later or simply press 1 and the call will be placed for you automatically. Automatic Recall will not return blocked calls.
CALLER ID WITH NAME AND NUMBER
Monthly Rate: $4.50
Lets you know who is calling before you answer the phone.
A display unit attached to your phone shows the name and number of the caller
and may save the name and number of several callers. You may lease or purchase
the caller identification unit from our office or a retail outlet.
per call blocking *67
per line blocking *82
Monthly Rate: $3.00
Lets you know who is calling before you answer the phone.
It also lets you see who called while you were away. A display unit attached to
your phone shows the number of the caller and may also save the number of
several callers. You may lease or purchase the caller identification unit from
our office or a retail outlet.
$2.00/month includes Call Waiting
The Calling Identity on Call Waiting Feature, or Call Waiting ID, causes the identity of the calling party in a waiting call to be displayed on your caller ID equipment before you put the first caller on hold, unless the identity of the calling party is private or is unavailable for display. Not all Caller ID equipment is able to receive Call Waiting ID, so be sure to read the label before you buy, or call our business office for more information.
Here's how Call Waiting ID works...
When you are on the phone and a second call comes in, you will hear the traditional Call Waiting beep, as well as a short tone burst. After this burst, your Caller ID equipment will display the identity of the calling party, unless the identity is private or unavailable for display.
To answer the second call, simply depress the switchhook for 1 second to place the first call on hold. To alternate between calls, depress the switchhook for 1 second.
To end either call, hang up and the remaining call will ring your phone.
In order to receive the calling party information, the Caller ID
equipment must be connected to the telephone extension you are using.
ANONYMOUS CALL REJECTION *77
to deactivate *87
This feature allows all unblocked calls to ring through
normally, but sends all blocked calls to a recording that states you are not
accepting blocked calls. This feature will be available at no charge to all
subscribers of Calling Number Delivery.
DISTINCTIVE RINGING/CALL WAITING
Monthly Rate: $1.50 for 32 numbers *61
You set up a list of telephone numbers that you would
like to ring in a short-long-short ringing pattern. This lets you know that
someone special is calling. If you also subscribe to Call Waiting, you will hear
a distinctive Call Waiting tone when someone on your list calls. All other calls
will ring with a normal ringing pattern. This screening feature will work on
blocked calls.
Monthly Rate: $1.50 for 32 numbers *60
Allows you to create a list of telephone numbers from
which you do not wish to receive calls. Calls from phone numbers on your list
are sent to an announcement that informs the caller that you are not receiving
calls at this time. This screening feature will work on blocked calls.
VOICE MAIL SERVICES -
Basic Voice Mail $3.95 per month Enhanced Voice Mail $4.95 per month
Your phone is answered when you are on the line or away from the phone.
Family mailboxes allow private messages to be left for each family member.
You can access your voice mailbox using any touch-tone phone, anytime, anywhere.
Your voice mailbox is passcode protected. The messages in your mailbox cannot be accessed without a valid passcode.
Voice mail can activate another phone and/or pager to notify you of urgent messages.
Callers can review, append, or discard a message before it is actually saved in your voice mailbox.
You can selectively save or discard messages in your voice mailbox.
Voice mail requires no special equipment or connections in your home.
Voice mail is easy to use. Friendly voice prompts guide you through each step in delivering and retrieving your voice mail messages.
Personalized Greeting
You can create a personal greeting for callers who reach your voice mailbox. Voice mail plays your personal greeting before recording the caller's message.
Time-Date Stamp
Identifies the time and date each message was received in your voice mail.
Prompt Override
You can override voice prompts by choosing the required voice mail option at any time.
PIN Security
Personal Identification Numbers ensure security. Your voice mailbox cannot be accessed without the correct PIN. You can designate and change your PIN at any time.
Message Waiting
When you access your mailbox, a distinct stutter dial tone is played to indicate you have new messages. When you play or delete your new messages, the normal dial tone is restored.
Multi-User Access
If you have more than one voice mailbox, you can check
all your messages by accessing the check-in number
Allows for message up to 30 seconds in length.
Stores 15 messages at one time.
Saves unplayed messages for up to one week.
Holds saved messages for one week before they are automatically deleted.
Paging option available for only $1 per month.
Includes message waiting signal.
Enhanced Voice Mail $4.95 / Mo
Allows for incoming messages for up to one minute in length.
Stores 30 messages at one time.
Saves unplayed messages for up to two weeks.
Holds saved messages for two weeks before they are automatically deleted.
Paging option available for $1 per month.
Includes message waiting signal.
Urgent message option.
Additional Voice Mail Features
The following options can be added to enhance your voice mail
Family Mailbox. (per person) $1.00 / Mo
Information Only Mailbox $2.95 / Mo
Message Notification $1.00 / Mo
Voice Mail Installation Charge
14.50 per order
To Set Up Voice Mail
1. Call your voice mail access number *99 from home, or (your prefix)-6245 from other locations.
2.
When prompted to enter mailbox number
If
calling from the phone your voice mail is on, Press #. OR
If
calling from other locations, enter your telephone number. Then press
the * key while message is playing.
3. Enter 0000 (4 zeros), followed by the # key. Your PIN number will be a default code of "0000" until you change it.
4. Main Menu: Press 9 for mailbox setup.
To Access Your Mailbox
1. Call your voice mail access number: * 99 from home, or (your prefix)-6245 from other locations.
2. When prompted to enter mailbox number:
If calling from the phone your voice mail is on, Press #. OR
If calling from other locations, enter your telephone number. Then press the * key while message is playing.
3. Enter your PIN number, followed by the # key. Your PIN number will be a default code of "0000" until you change it..
4. Main Menu: Press 1 to retrieve messages, Press 3 to send, Press 7 for current date and time or Press 9 for mailbox setup.
To Set-Up Mailbox
You have several options in mailbox set-up menu:
Press 1: Greeting options. (You can disregard this step if you choose to use the default greeting).
Press 2: Change PIN Number
Press 4: Disable/Enable Auto-Login
Press * : Return to main menu
Press 0: To hear instructions again
To change or record your greeting:
Press 1 - Play current greeting.
Press 2 - Save greeting. Greeting must be saved to be activated
Press 3- Delete custom greeting.
Press 4- Record your greeting.
Press * - Return to mailbox set-up.
Press 0 - To hear options again.
To change your PIN Number:
Enter new PIN Number, followed by the # key. This PIN Number is any series of up to 16 digits you choose. You will be unable to access your mailbox without this PIN Number, so be sure to choose one that is easy for you to remember.
To verify, enter your PIN Number again, followed by the # key.
When calling from your home, Auto Login gives you the option to enter your mailbox without entering a PIN Number each time.
To Change Auto Login Option:
Press 1 to change the current Auto Login option.
Press * to return to the main menu.
Press 0 to hear the instructions again.
To Access Your Sub-Mailbox
Follow steps 1 and 2 from "To Access Your Mailbox".
Enter your sub-mailbox number. If you are the Group Administrator and wish to record a group greeting, press * to access the Group Greeting Menu. A voice prompt will guide you through those steps.
Enter your PIN Number, followed by the # key. Your PIN Number will be defaulted code of "0000" until you change it.
Main Menu: Press 1 to retrieve messages, Press 5 to hear which sub-mailboxes have new messages or Press 9 for mailbox setup.
To Retrieve Messages
Three options in message retrieval menu:
Press 1: New messages.
Press 2: Saved messages.
Press *: Return to main menu.
Listen to messages:
Press 1 - Play or re-play messages.
Press 2 - Save messages and go to next.
Press 3 - Delete message and go to next.
Press 4 - Save message as new.
Press 5 - (1) Reply to a message. (use this option for sub-mailboxes)
Press 6 - (1) Forward message. (use this option for sub-mailboxes)
Press 7 - Skip back three seconds.
Press 8 - Pause or continue message.
Press 9 - Skip forward three seconds.
Press * - Return to main menu.
$2.95 PER MONTH
The Telemarketer Call Screening service intercepts calls that are delivered as "unknown" or "out of the area" to the subscriber's line. The service plays a recording stating that the party they have dialed does not accept calls from telemarketers, and that the party wants their name and number to be added to the telemarketer's "Do Not Call" list.
Importantly, the announcement allows callers who
are not telemarketers, but whose calling number information is not provided,
to "dial 1 or stay on the line" to complete the call.
$3.50 PER MONTH
Originating Call Management service provides you with customized originating call control from your telephone. Whether it's controlling outbound local calls or long distance, you have the flexibility to select which numbers you want to always block or always allow.
This service provides a Personal Identification Number (PIN) override so that normally blocked calls may be completed on a per call basis by those who know the PIN. And, this PIN can be changed at any time.
Changes to the list are free of charge for the first 30
days. Service order and central office charges apply after that.
© 2001-2006 Red River Telephone Last Modified 06/15/2007 Questions? Suggestions? Contact our Webmaster@rrt.net