Before you report trouble...

These simple tests may help determine the source of the problem.

These tests may save you time and money!

PROBLEM:  Static on the line or no dial tone

1.  Check all telephone cords – from jack to telephone base and from telephone base to the handset – make sure they are not loose or damaged.  

2.  Hang up all telephones. Make sure all equipment is working ..  like answering machines, fax  machines, Caller ID boxes, computer  modems, and telephone sets. To check, unplug each piece of equipment from the phone jack and the electrical outlet. Leave everything unplugged for 5 minutes. Then try plugging in the equipment one item at a time to see if the trouble still exists.

3.  If the problem remains, call Red River to report trouble with your line.
- If you are subscribed to Wire Maintenance service, it covers any problems with wiring and jacks inside your home.
- A service call may be charged if customer-owned equipment is the source of the problem.

    
PROBLEM:  Unable to call long distance

1.  Try using a different telephone.
2.  Call Red River to assist you in determining the source of the problem.

To Report Telephone Trouble

Dial 701-553-8309 or 1-866-553-8309. After office hours, dial 611 or 1-800-417-8685.